Excellent - in customer service.
At Lease a Bike, customers take center stage.
Your smile is our priority!
Voted customer service of the year 2025.
After 2024, we've done it again: Lease a Bike was also voted Customer Service of the Year in 2025. Because we are 110% committed to ensuring that your leasing experience is excellent - with fast support and customised solutions.
110% support
Satisfied customers are our key to long-term customer relationships.
That's why we at Lease a Bike have set ourselves the goal of offering our customers the best possible customer service. We want to exceed expectations and create exceptional experiences.
Our focus is on our customers and meeting their needs. We aim to act proactively and provide our customers with competent and reliable support and the best possible advice.
Thanks to the professional expertise and thorough training of our employees, our customers benefit from tailor-made solutions and transparent communication that responds to our customers' individual wishes and concerns. We set new standards in customer service, which sets us apart from other providers.
Our commitment to the best possible service.
Theft or damage?
We usually process your order within one working day.
Homepage & service portal
Our helpdesk with over 200 articles that provide answers to almost any question - even outside our opening hours.
Accessibility
Personal contact person for short response times on the phone, by email and in live chat. You can contact us here.
Uncomplicated & digital
All processes are handled in an uncomplicated and paperless manner via our personalized service portal.
How to reach us:
Via phone
Via e-mail
Send us an e-mail with your request to: [email protected]
LiveChat
Ask us your question directly via the LiveChat on our website.
Voted customer service of the year.
Auditing
The "Voted Customer Service of the Year" award is a year-round concept for testing the actual performance of a company's own customer service as part of a qualitative audit.
Test phase
In a 10-week test phase, the quality of our customer service was tested using mystery checks.
Our service team received 225 undercover mystery inquiries from real consumers by phone, email, live chat and social media.
Assessment
The test inquiries were evaluated and points awarded using a channel-dependent list of criteria. Among other things, the waiting times and availability, the politeness of the customer advisors and the general quality of the exchange were evaluated.
Honored!
Lease a Bike convinces!
Of all the competitors in the service bike leasing category, our customer service scored the most points and, as the winner, we received the prestigious award for the best customer service in the industry.
This award confirms our path and motivates us to continue to work hard and maintain our high standards. Together, we will continue to provide first-class service in the future.
— Anna Wendt Team Leader Customer Service & Claims Management at Lease a Bike
Benefit from our excellent customer service.
Companies that already benefit from our customer service.
Our goal? All employees on a company bike.
Lease a Bike wins "Voted Customer Service of the Year 2024" award
As part of the prize, we were put through our paces - and ultimately won! Lease a Bike convinces with 110% support - always & everywhere. As a customer, you are always our focus.
Excellent customer service.
We provide the extra portion of support! You can benefit from our excellent service as well.
