Carefree bike leasing.

Every Lease a Bike service bike receives an all-round protection package with an individually selected annual wear and tear budget upon conclusion of the contract. We use this budget to cover all necessary repairs to restore operational safety as well as wear-related repairs. This includes the following wear parts, among others:

• Tire casing

• inner tube

• Brake pads

• brake disks

• chain

• Cassette/sprocket

• Sprocket

• Chainring

• Bottom bracket

• lights

• Brake and shift cables.

Depending on the inspection option selected, your available budget for inspections per leasing year and the number of possible inspections during the leasing period will vary. The wear and tear budget per leasing year also varies depending on the option selected. The costs for inspections and wear and tear repairs are settled via the budget booked in each case. If the budget is exceeded, you pay the difference. Simply contact one of the Lease a Bike specialist dealers and make an appointment.

First of all, a police report is mandatory in the event of theft. With the help of the file number and the household contents insurance data (if available), the report can then be easily submitted by the specialist bike dealer via our portal. 

1. The specialist dealer can access the online form via the “Damage & theft” menu item. You will be automatically redirected to the Allianz portal. One damage report is possible per contract ID.

2. Using this online form, the claim can simply be submitted digitally. Select the type of claim and answer specific questions for a complete report. Use Google Maps to specify the exact location of the claim. No changes can be made during the entry process. If changes are made, the process must be restarted. Upload all required documents.

3. After verification by the insurance company, the specialist dealer will receive approval and confirmation that we will cover the costs. The current processing status is displayed during the process.

4. Until approval is granted, a selection/coordination with the availability of a bike of the same type and quality can take place between the specialist bike shop and the user.

5. The invoice for the new bike and payment will be issued by us.

6. The handover of the new bike requires prior, final approval by us.

Note on object exchange in the event of theft within the existing contract with a bike of the same type and quality. The new bike must only have the same purchase value, including accessories, as the stolen bike. 

However, the company bike will only be replaced if the all-inclusive option for theft and damage protection has been selected. If the user only has the premium option, the current value insurance will apply and the leasing contract will be terminated in the event of theft and the bike will not be replaced.

In order to guarantee that the theft report is processed quickly, it will only be submitted by specialist bike shops. If you have any further questions, please contact us.

The damage report is simply submitted via the specialist dealer.

• The specialist dealer can access the online form via the menu item “Damage & theft” in the menu. You will be automatically redirected to the Allianz portal. One damage report is possible per contract ID.

• Using this online form, the claim can simply be submitted digitally. Select the type of claim and answer specific questions for a complete report. Use Google Maps to specify the exact location of the claim. No changes can be made during the entry process. If changes are made, the process must be restarted. Upload all required documents.

• After verification by the insurance company, the specialist dealer will receive approval and confirmation that we will cover the costs. The current processing status is displayed during the process.
  
  

Note: In order to guarantee fast processing of the damage report, it is submitted exclusively by the bicycle dealer. Please contact us if you have any further questions.