Damage, theft, or crash

Our answers to frequent questions from employees.

Safe.

Damage, theft, or crash? No problem.

A flat tire, a flickering front light, a figure eight in the rear wheel and, unfortunately, theft are all part of everyday life for cyclists. If it happens to you with your company bike - keep a cool head, no problem! We'll take care of you and your bike. Here you will find all the information you need on theft protection, damage reports and mobility guarantee.

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Urban Arrow family with cargo bike

Damage and theft protection

What happens if my company bike gets stolen?

Please report the theft to the police immediately. The file number is required for the report. Have both original keys ready and provide the frame number when reporting the theft (you can find this in the Lease a Bike portal). After you have reported the theft to the police, you can report it quickly and easily directly in the Lease a Bike portal.

  1. To do this, please log in to the portal as usual.

  2. Under “Contracts,” select the relevant contract and click on “Report damage/theft.”

  3. You will be redirected to the secure Allianz partner portal to upload all the details of the incident and the police report.

  4. You did not lease a lock? Then we need proof of how the company bike was secured (e.g., receipt for the lock).

Important: Please wait for the final approval by email from Lease a Bike. Only then can you go to your specialist dealer (as part of the all-inclusive protection) to choose a new bike of the same type and quality. We will take care of invoicing and payment for the new bike.

Note on replacement of the item in the event of theft within the existing contract with a bicycle of the same type and quality. The new bicycle must only correspond to the purchase value of the stolen bicycle, including accessories.

However, the company bike will only be replaced if the all-inclusive option for theft and damage protection has been selected. If the user only has the premium version, the current value insurance applies and the leasing contract is terminated in the event of theft and the bike is not replaced.

How do I report damages at Lease a Bike?

You can report the damage quickly and easily directly on the Lease a Bike portal.

  1. To do so, please log in to the portal as usual.

  2. Under “Contracts,” select the relevant contract and click on “Report damage/theft.”

  3. You will be redirected to the secure Allianz partner portal, where you can upload all the details of the incident and any necessary documents, such as photos of the damage.

Important: Please go to your specialist dealer immediately after reporting the damage. They can access your case using your contract ID, add the repair details, and arrange everything else.

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Cannondale Bikes woman in mountains

What should be considered and included in damage/theft protection?

Theft & damage cover applies to all sudden and unforeseeable damage or destruction to the leased object, e.g. due to:

  • theft, burglary or robbery

  • operating errors

  • Simple negligence

  • accidental damage

  • vandalism

  • Design, material or workmanship defects

  • Overvoltage, induction or implosion

  • Storm, frost, ice, earthquake or flooding

  • Damage to the motor or battery

What do I do in case of a crash?

Free Europe-wide mobility guarantee including 24/7 roadside assistance

In the event of a claim, we provide the following services to maintain mobility from a distance of 10 km from your permanent place of residence:

  1. 24-hour service hotline

  2. On-site breakdown assistance including bicycle towing service

  3. Organization of the onward or return journey after an accident

  4. Replacement bike in the event of a breakdown

  5. Bicycle return transport in the event of serious illness

  6. Arrangement of emergency cash for bicycle tours abroad

  7. Arrangement of a bicycle repair shop nearby

  8. Assumption of accommodation costs in the event of a breakdown

You can reach our breakdown service on 04471 967 3113. You can find further contact details here.

Cannondale Bikes couple in the mountains

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