Our all-round protection packages
Our answers to frequent questions from employers.
All-round safe, all-round protected
What are our all-round protection packages?
The all-round protection package consists of one option each for theft and damage protection, an inspection option and a wear and tear budget option. Users select the options according to their individual requirements and can combine the different variants with each other to configure their individual all-round protection package.
The following options are available as standard:
Theft and damage protection: Premium or All-inclusive
Inspection: Basic, Premium or All-inclusive
Wear and tear: Basic, Premium or All-inclusive
Example: If the user selects the all-inclusive option for theft and damage protection, they do not necessarily always have to take the all-inclusive option, but can also combine the basic inspection option with the premium wear and tear option, for example.

Our extra-portion of costumer service.
Theft or damage?
We usually process your order within one working day.
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Homepage & portal
Hundreds of articles in the helpdesk that provide answers to almost any question - even outside our opening hours.

What is included in our all-round protection?
Every Lease a Bike all-round protection package includes theft & damage protection, as well as a free Europe-wide mobility guarantee and a service package with an budget for wear and tear repairs and inspections.
Wear repairs & inspection
Each all-round protection package includes a budget for necessary wear and tear repairs and inspections*. Tire damage is also settled via the individual annual wear and tear budget.
Employees can choose between the Basic, Premium or All-inclusive options according to their individual requirements, regardless of the selected variants for theft and damage protection.


Inspections
Basic: 2 inspections at €85 gross* each
Premium: 3 inspections at €85 gross* each
All-inclusive: 3 inspections at €115 gross* each
A maximum of one inspection can be carried out per leasing year.
*Note: The costs of the inspections are capped: The inspection in the basic and premium variants can be billed up to a gross amount of €85.00. The costs in the all-inclusive variant can be billed up to a gross amount of €115.00 each. If the available budget is lower, the inspection will be invoiced up to this amount. Any additional inspection costs are to be borne by the lessee or user.
Wear and tear
With regard to the wear and tear budget, employees also choose the option that suits them best from the Basic, Premium or All-inclusive options.
The wear and tear budget per leasing year is
Basic: €50 gross
Premium: €150 gross
All-inclusive: unlimited budget
It is not possible to carry over the unused budget to the following leasing year.

Note: New conditions for all-round cover
The information listed on all-round protection applies to new contracts from March 13, 2025. All contracts concluded before this date are not affected.
All-round protection according to individual requirements
Lease a Bike allows employees to configure their all-round protection according to their riding behavior and needs. Our colleague Anna from Customer Service explains in the video how your employees can make their individual choice and which options they can choose from.
Free Europe-wide mobility guarantee including 24/7 breakdown assistance
In the event of a claim, we provide the following services to maintain mobility :
24-hour service hotline
On-site breakdown assistance
Arrangement of a bicycle repair shop in the vicinity of a breakdown
Towing**
Organization of onward or return journey after an accident**
Replacement bike for max. 7 days at €50**
Bicycle return transport**
Arrangement of emergency cash for bicycle tours abroad**
Assumption of accommodation costs in the event of a breakdown**
If you would like to take advantage of the mobility guarantee, please call 04471 967 3113 or click on this link.
**from a distance of 10km from your permanent residence


Theft & damage protection
Our theft & damage cover includes all sudden and unforeseeable damage or destruction to the company bike, e.g. due to:
theft, burglary or robbery
operating errors
Simple negligence
accidental damage
vandalism
Design, material or workmanship defects
Overvoltage, induction or implosion
Storm, frost, ice, earthquake or flooding
Damage to the motor or battery
There is no deductible!
Any further questions?
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